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Terms of service

Torqi Terms of Service

Effective Date: 4/1/2025

This website is operated by EcoRecycle Technologies Inc., a U.S.-based company headquartered in Glendale, California.  
By accessing or using torqi.shop, you agree to the following terms.

1. Platform Role and Business Model

Torqi operates as a facilitator and marketplace connecting customers with licensed Canadian auto recyclers. The parts listed on this site are owned and fulfilled by third-party recyclers. When you purchase a part through our platform:

  • You are placing an order with the auto recycler, not directly with Torqi.

  • Torqi handles order processing, customer service, and payment logistics on behalf of the recycler.

  • Your payment includes the cost of the part and the shipping as set by the recycler.

2. Order Fulfillment

  • Once your order is placed, Torqi coordinates fulfillment and shipping with the appropriate Canadian supplier.

  • All parts are used, original OEM (Original Equipment Manufacturer) components.

  • Availability is subject to real-time inventory updates from partner recyclers.

3. Prices and Payment

  • Prices shown include the cost of the part and shipping unless otherwise stated.

  • Payments are processed securely through our third-party payment processors.

  • All amounts are in CAD unless otherwise noted.

4. Returns and Warranty

Returns and warranty information is available in our Returns and Warranty Policy (linked in the footer). Briefly:

  • You may return unused parts within 14 days.

  • Returns require customer-covered return shipping.

  • All parts come with a 3-month warranty.

  • Warranty claims require customer-covered return shipping.

5. Limitations of Liability

  • Torqi is not responsible for any installation errors, mechanical incompatibility, or improper use of the parts.

  • Any loss or damages incurred from the installation or use of a part are the responsibility of the purchaser.

6. User Responsibilities

By using this site, you agree to:

  • Provide accurate information when placing an order.

  • Only use parts in accordance with manufacturer guidelines.

  • Contact Torqi promptly if an issue arises with your order.

7. Jurisdiction

This agreement is governed by the laws of the State of California, USA. Disputes shall be resolved under California jurisdiction.

8. Contact Us

For questions or support, reach out to:

  • Email: 📧 sales@torqi.shop

  • Phone: 📞 (438) 801-9991

9. Salvage Parts Disclosure

TORQI exclusively sells used OEM parts sourced from licensed Canadian auto recyclers. These parts are removed from salvage vehicles and may show signs of prior use.

Condition of Parts

  • All parts are original equipment (OEM), not aftermarket

  • Items may include cosmetic wear such as scratches, discoloration, or minor dents

  • These signs of wear do not affect part functionality and are not grounds for returns

Customer Responsibility

  • It is the buyer’s responsibility to confirm part compatibility before purchase

  • Contact us before purchasing if you require VIN-based fitment verification

Warranty & Returns

By purchasing from TORQI, you acknowledge that you are buying used auto parts and accept the conditions outlined above.